Home Public Info OFW Info What Is SEnA and how does it work?

What Is SEnA and how does it work?

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Single Entry Approach (SEnA) is an administrative approach to provide a speedy, impartial, inexpensive, and accessible settlement procedure of all labor issues or conflicts to prevent them from ripening into full-blown disputes or actual labor cases.

It was first introduced through Department Order 107-10 and later institutionalized through the enactment of Republic Act 10396 in 2013 providing for 30-day mandatory conciliation-mediation for issues arising from labor and employment (i.e., governed by employee-employer relations).
As a form of conciliation-mediation intervention, the main objective is to effect amicable settlement of the dispute among the differing parties wherein a neutral party, the SEnA Desk Officer (SEADO), assists the parties by giving advice, or offering solutions and alternatives to the problems.
The SEnA implementing offices include the following:
National Labor Relations Commission (NLRC)
National Conciliation and Mediation Board (NCMB)
Employees’ Compensation Commission (ECC)
Philippine Overseas Employment Administration (POEA)
Overseas Workers Welfare Administration (OWWA)
DOLE Regional Offices

What are the cases that can lead to cash settlement claims under SEnA?

Labor dispute issues that may be settled through SEnA include, among others:
  1. Termination or suspension of employment issues;
  2. Claims for any sum of money, regardless of amount;
  3. Intra-union and inter-union issues, after exhaustion of administrative remedies;
  4. Unfair labor practices;
  5. Closures, retrenchments, redundancies, temporary lay-offs;
  6. OFW cases; and
  7. Any other claims or issues arising from employer-employee relationship (except for occupational safety and health standards, involving imminent danger situation, dangerous occurrences /or disabling injury, and/or absence of personal protective equipment).

OFWs can visit OWWA regional offices at their locality and file a request for assistance (RFA). SEnA sets the period for 30 calendar days of conciliation-mediation. Settlement agreements reached are final and immediately executory. It is binding on all DOLE offices and attached agencies except when these are found to be contrary to law, morals, public order, and public policy.

For more information , you can directly contact DOLE at the following contact numbers:

DOLE Central Office
Department of Labor and Employment (DOLE) Building, Muralla Wing cor. General Luna St., Intramuros, Manila, 1002, Philippines

Monday – Friday: 8:00 am – 5:00 pm
(except holidays)

DOLE Offices
Monday – Friday: 8:00 am – 5:00 pm
(except holidays)

DOLE Call Center
Monday – Sunday: 12:00 am – 12:00 pm
Hotline: 1349

Source: JBSolis

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